Amman, March 25 (Petra) –National Contact Center (NCC) received 8,596 local and international calls during the Eid Al-Fitr holiday, demonstrating "outstanding performance and high service efficiency."

According to a statement issued by the Ministry of Digital Economy and Entrepreneurship on Wednesday, customer satisfaction reached 93.4%, while the response rate reached 96%.

This performance is due to the center's "readiness and continuous" 24/7 service provision, ensuring that citizens' inquiries are met and their complaints are addressed "efficiently and adequately," even during official holidays.

On its services, the ministry added that the center provides a range of "integrated" communication channels to serve citizens, including telephone access via 065008080 and email at ncc@modee.gov.jo.

The ministry affirmed the center operates within an "integrated" system that relies on "qualified staff and modern" technological systems, ensuring efficient processing of various inquiries and complaints, and their prompt referral and follow-up with the relevant authorities.

This level of performance reflects the center’s commitment to providing "quality" services that meet citizens’ aspirations, enhance the digital transformation process, and improve customer experience in the Kingdom.
//Petra// AG

25/03/2026 15:14:39